User Agreement and Disclaimer

Please Find Ip Phone Market’s User Agreement and Disclaimer below:


This Agreement contains the terms and conditions that apply to the Customer’s purchase of hardware, software and/or other products (Item or Items) from Ip Phone Market. By accepting delivery and/or installation of the Item(s) described on the invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH IP PHONE MARKET, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER IP PHONE MARKET STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change without prior written notice at any time, in Ip Phone Market’s sole discretion.

1) Other Documents
These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to place an order for Item(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Ip Phone Market

2) Payment Terms
Terms of payment are within Ip Phone Market’s sole discretion, and unless otherwise agreed to by Ip Phone Market, payment must be received prior to Ip Phone Market’s acceptance of an order. Payment for the Item(s) will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by Ip Phone Market. Invoices are due and payable within the time period noted by Ip Phone Market, measured from the date of the invoice. Ip Phone Market may invoice parts of an order separately. Orders are not binding upon Ip Phone Market until accepted by Ip Phone Market. Any quotations given by Ip Phone Market will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.

3) Order Cancellation
Order cancellation must be emailed to within 12 hours of the placement of the order. Cancellations placed after 12 hours or order has shipped will result in a 15% restocking fee.

4) Shipping Charges & Taxes
Prices do not include charges for shipping and handling, and applicable taxes and separate charges for the aforementioned will be shown on the invoice. Ip Phone Market is obligated to withhold sales tax for delivery within Pennsylvania, Indiana, and North Carolina. Unless Customer provides Ip Phone Market with a valid tax exemption certificate applicable to the hardware/software ship-to location prior to Ip Phone Market’s order confirmation, Customer is responsible for sales and all other taxes associated with the order.

All orders shipped outside the United States are subject to the following (if applicable to the location and Item(s) shipped): customs fees, brokerage fees, insurance, duty, tariff, and any other fees that are applicable and charged by their country. The Customer is responsible for these fees even if they refuse or return the Item(s).

5) Title & Risk of Loss
Title to products passes from Ip Phone Market to Customer on shipment from Ip Phone Market’s facility. Loss or damage that occurs during shipping by a carrier selected by Ip Phone Market is Ip Phone Market’s responsibility. If a damaged Item is received, please contact Ip Phone Market within 15 days of receipt of your order by e-mailing or calling 844.237.3007. You must retain the original packing materials. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. Title to software will remain with the applicable licensor(s).

6) Return Policies
Ip Phone Market Item(s) purchased directly from Ip Phone Market by an end-user Customer may be returned by Customer within 30 days of the date on the invoice. Hardware must be received IN ORIGINAL PACKAGING, and a 15% restocking fee will apply. Customer will be responsible for paying shipping and necessary insurance fees when returning to Ip Phone Market. Open Box/Clearance items are non-returnable. In the case of software that has been installed by an Ip Phone Market engineer, a request for uninstallation must be emailed to within 30 days of the date of invoice, and a 30% service fee will apply.

7) Warranties
Ip Phone Market hardware comes with a 90-day limited warranty. Warranties do not cover physical damage. The limited warranties applicable to Items purchased from Ip Phone Market are included in the documentation along with the Item. Ip Phone Market makes no express warranties except those stated in this section and in Ip Phone Market’s applicable warranty statement in effect on the date of the invoice. Any such warranties will be effective, and Ip Phone Market will be obligated to honor any such warranties, only upon Ip Phone Market’s receipt of payment in full for the item to be warranted. Ip Phone Market disclaims all other warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. Ip Phone Market’s responsibility for warranty claims is limited to repair and replacement as set forth in Ip Phone Market’s applicable warranty statement in effect on the date of the invoice. Ip Phone Market reserves the right to modify its warranty at any time, at its sole discretion.

All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the software is installed. Ip Phone Market does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the end-user license agreement that governs its purchase and use.

8) License to Software
If the Item being ordered is software/applications or digital content, Ip Phone Market grants the Customer a license for such Item on a non-transferable, non-exclusive basis to use the object code version of such Software/Applications or Digital Content. For details, refer to the end-user license agreement that governs its purchase and use.

9) Software Technical Support
All Software purchases include 30 days of free technical support starting at the time of purchase. Support is available Monday – Friday from 9:00 a.m. through 5:30 p.m. via phone at 844.237.3007 or via email at 

10) Limitation of Liability
Ip Phone Market does not accept liability beyond the remedies set forth herein, including any liability for Item(s) not being available for use or for lost or corrupted data or software. Ip Phone Market will not be liable for lost profits, loss of business or other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein.

11) Headings
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

12) Compliance by End User

It is expressly acknowledged that the end-user (Customer) of  any software purchased at is solely responsible for compliance with any international, federal, state or local law, statute, regulation, ordinance or rule (Regulations) governing or concerning the transmission of facsimiles, electronic transmissions, telephone calls or voice messages. End-user (Customer) shall indemnify Ip Phone Market. for any costs, claims, and damages that Ip Phone Market incurs as a result of the failure of end-users (Customer) to comply with any Regulations described in this paragraph.

13) Force Majeure
Ip Phone Market shall not be liable for loss or damage caused by any delay or failure to perform its obligations under these Terms & Conditions of Sale caused by failure of any machine, system of authorization, data processing or communications system, transmission link, strikes, lockouts, riots, war, fire, acts of God, accidents, material or transportation shortages, governmental restrictions or injunctions, or denial of import or export licenses, or compliance with any law, regulation or order, or due to any other circumstances or causes that have the effect of frustrating performance of these Terms & Conditions of Sale, or any other cause beyond the control of Ip Phone Market..

14) Invalidity of Provisions
If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

15) Waiver
Ip Phone Market’s failure to insist on performance of any term or condition contained in this Agreement, or failure to exercise any of Ip Phone Market’s rights hereunder, shall not constitute a waiver of any of Ip Phone Market’s rights or remedies under this Agreement.

16) Governing Law
The Agreement shall be exclusively governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, U.S.A